RTP Academy Training Resources

You can view our trainings by topic or user role. This is a growing library, so bookmark this page to easily navigate our current trainings and check back for new ones! You’ll be redirected to log-into our Learning Management System.

Contact RTPHelpDesk@activenetwork.com for help logging in. Please include your name and organization.
By Category
By Role

Administration ic-launch

Organized list of trainings for RTP Administrators and managers.

04m 39s
1. Instructors
Targeted at RTP Administrators, this course goes through the administration configurations that are recommended prior to each season related to Instructors, such as Instructor Seasons, Pay Periods, Payroll, etc.
Season Prep
05m 34s
2. Sales and Revenue
Administration configurations that are recommended prior to each season including Sale Periods, GL Periods, Revenue System Seasons, and Product Management.
Season Prep
03m 21s
3. Security
Remaining administrative configurations and recommendations prior to each season.
Season Prep
05m 26s
Access Management Control - Part 1
Overview and Access Location Group and Access Locations
Administration
04m 23s
Access Management Control - Part 2
Access Rule Groups, Categories, and Access Rules
Administration
06m 00s
Access Management Control - Part 3
Access Product Type, Access Rule Product Type, Access Rule Location Group
Administration
04m 06s
Business Units
Building your business and accounting hierarchy
Location Administration
05m 43s
Clients
Creating the clients that represent your location workstations
Location Administration
04m 25s
General Ledger Accounts
Creating and Managing GL Accounts
Location Administration
04m 03s
IT Tools
Reset Sequence Numbers, Axess Card Tool, Erase Media, Flush Cache, and Assign RFID Media
ONE | Resort Tools
03m 58s
Merging Duplicate Profiles
The process of merging duplicate customers in customer manager. Please be extremely cautious when merging as merges cannot be undone once they are completed.
Customer Manager
03m 40s
Scanning and Validating Tickets, Passes plus Gate Scanning
Examples of valid and invalid scans, and how to troubleshoot and test tickets.
Web Access Control
06m 53s
Security Management
Creating Security Groups and Users
Administration
09m 08s
Taxes and Payment Methods
Setting up Taxes and Payment Methods
Location Administration
03m 59s
User Settings
Learn how to hide and show the QuickSell and QuickVoucher Toolbars, adjust the font size, customize colors and more.
ONE | Resort Tools

Frontline ic-launch

Organized list of trainings for frontline and their managers.

04m 54s
ONE | Resort - Navigation
Basic RTP navigation including logging on, the Go Menu, and navigating Sales Transaction within ONE Resort.
INTRODUCTION
06m 09s
Creating Customers
Creating customers in Customer Manager, creating a customer while selling a product, as well as attaching a customer directly to a transaction.
CUSTOMER MANAGER
04m 35s
Creating Relationships
Relationships between customers can be created in both Customer Manager and within a transaction.
Customer Manager
6m 00s
Customer Records and Navigating Common and Payment Profiles
Search for customers in Customer Manager, view and edit Common Profiles and Payment Profiles including Address, Phone, Comment, Email, Language, Relationship, and Payment.
Customer Manager
6m 00s
Access and Pass Media
Overview of Pre-Loaded Access Products, Pass Media and Access Profiles, and Hotlisting in Customer Manager.
Customer Manager
05m 00s
Intro to Client Close
Basics of the end of day process that front line employees would follow in RTP, called a client close
ONE | Resort Tools
05m 00s
Basic Ticket and Pass Sales
Basic examples of product sales and how to deal with waivers.
Sales Transaction
03m 59s
User Settings
Learn how to hide and show the QuickSell and QuickVoucher Toolbars, adjust the font size, customize colors and more.
ONE | Resort Tools
03m 40s
History Profiles
Customer Profile History, Transaction History, Voucher History, and the Order History Profile
Customer Manager
03m 31s
Special Profiles
Commonly used Special Profiles in Customer Manager including Alternate ID profile, Authentication Profile, Authorization Profile, Auto Search Profile, Club Profile, Child Registration Profile, etc.
Customer Manager
03m 58s
Merging Duplicate Profiles
The process of merging duplicate customers in customer manager. Please be extremely cautious when merging as merges cannot be undone once they are completed.
Customer Manager
04m 11s
Creating an Order
Steps to create and fulfill an order in Order Processing. Orders allow you to reserve products and services before the customer’s arrival date.
Order Processing
05m 06s
Return and Refund Transactions
The basic steps of performing a Return, Refund, and Voiding a retail transaction
One | Resort Tools
07m 14s
Printing and Reiussing Passes, Tickets and Media
Reprint tickets and passes, as well as Ticket/Pass Information which allows users to get detailed information about access products that have been sold and covers the basics of Hotlisting.
One | Resort Tools
08m 13s
Searching, Cancelling, Transaction Viewer
Searching for orders, saving and sending order confirmations, cancelling an order, printing deferred output, and removing order locks.
Order Processing
05m 36s
Manager Tools I
Payment Plan Tool, Authocharge Recovery, and Offline Operations
ONE | Resort Tools
03m 05s
Manager Tools II
Pooled Inventory, Voucher Lookup, Operator Lookup, and Gift Card Transactions and Balances
ONE | Resort Tools
04m 03s
IT Tools
Reset Sequence Numbers, Axess Card Tool, Erase Media, Flush Cache, and Assign RFID Media
ONE | Resort Tools

Get started with RTP Academy

Comprehensive training from our education team
Take me to RTP Academy
I need help logging in
© 2024 ACTIVE Network, LLC and/or its affiliates and licensors. All rights reserved.
Address
ACTIVE Network, LLC
3400 N Central Expy
Suite #300
Richardson, TX 75082
Products
Who We Serve
Services
Company
Terms of UseCopyright PolicyYour Privacy RightsSocial Media PolicyProduct and Service TermsGlobal Payments U.K. Tax Strategy
© 2022 ACTIVE Network, LLC and/or its affiliates and licensors. All rights reserved.
Address
ACTIVE Network, LLC
5850 Granite Pkwy
Suite 1200
Plano, TX 75024